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Available date

Basically, it is possible to book up to 186 days ahead from today.

Depending on your accommodation plan, the reservation period will be different.

If vacancy is full, reservations are not possible even during reservable period.

As for booking with a contract corporation, the reservation period is different depending on the timing of contract renewal etc.

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FAQ

About Guest Rooms

  • Q.

    Are there baby cribs?

    A.

    Yes, it is possible to rent a baby crib for \1,080 per night. However, as the available number is limited, please reserve in advance.

    Currently displayed prices include 8% in taxes. Please note that starting from October 2019 taxes may rise to 10%.

  • Q.

    Are there non-smoking rooms?

    A.

    Yes, non-smoking rooms are located on the 8th floor. Please tell us your preference when making a reservation.

  • Q.

    Is there room service?

    A.

    We apologize for the inconvenience, but we do not offer room service. Meals are served in restaurant areas only.

About Facilities in the Hotel

  • Q.

    What kind of facilities does the hotel offer?

    A.

    There are 4 restaurants and bars in the hotel, 292 rooms, one convention hall, bridal area and a sports club (NAS Roiton Club).

    Please note that you can use the sports club only after paying an extra fee and that people below 18 years old are not allowed.
    It is closed on the 3rd Monday of the month.

  • Q.

    Is there a Bath house?

    A.

    There is none, however indoor heated swimming pool(25 meters) is available in the sports club NAS Royton, where you can also find a sauna and a fitness gym.

    Please notice that the entrance to the sports club is charged (\ 3,240).

    Opening hours:
    Weekdays 10:00 ~ 22:00
    Sundays and public holidays 10:00 ~ 20:00
    Closed on the 3rd Monday of every month.

    Currently displayed prices include 8% in taxes. Please note that starting from October 2019 taxes may rise to 10%.

  • Q.

    Is there a souvenir shop?

    A.

    Yes, in the hotel Shopping Plaza you can find souvenirs, as well as fresh food and daily necessities.

    Opening Hours:
    8:00 ~ 18:00

About Restaurants

  • Q.

    How is breakfast like?

    A.

    Breakfast is served in a buffet style, which includes both Japanese and Western style dishes.
    It is served from 6:30 to 10:00 in Cafe Trianon on the 1st floor.
    It is open to guests not staying at the hotel too.

    Adults (12 years and above)

    1,900

    Children (6 to 12 years old)

    1,000

    Pre-schoolers

    Free

    Currently displayed prices include 8% in taxes. Please note that starting from October 2019 taxes may rise to 10%.

  • Q.

    About food allergies

    A.

    Upon requesting it at least 5 days before, we can provide food free of the 7 major allergen ingredients: eggs, milk, peanuts, shrimp, crab, wheat and buckwheat. However, we do not provide food without the 20 other allergen: abalone, squid, salmon roe, salmon, mackerel, beef, pork, chicken, oranges, apples, banana, kiwi fruit, peaches, soybean, sesame, cashew nuts, walnut, yam, matsutake mushrooms and gelatin.
    Moreover, we ask you to understand that as we do not use different utensils in the kitchen, it is impossible to ensure you that the food provided did not come in contact with the above mentioned 7 major allergens.
    You are free to bring safe food (ready-made, froze, etc.) to eat during your stay and eat it at the same table as your trip companions, we will assist you by storing and heating it up for you. Please mention it at the time of reservation and during check-in.

About Access

  • Q.

    How do I get to the hotel?

    A.

    From JR Sapporo Station
    • About 5 minutes by car

    • About 20 minutes on foot

    By Subway
    • About 3 minutes on foot from "Tozai Line West 11-chome Station"

    From New Chitose Airport
    • About 60 minutes by car (taxi) ... About ¥ 13,000

    • About 90 minutes by New Chitose Airport connection bus ... ¥ 1,030

    • About 37 minutes by JR Airport liner (to JR Sapporo station) ... ¥ 1,070

    • About 60 minutes by JR regular train (to JR Sapporo station) ... ¥ 1,070

    The time may vary depending on the weather.In addition, the fee may be subject to change, so please check with each transportation agency.

  • Q.

    Is there a parking lot?

    A.

    Our parking lot offers 223 units.
    The first hour is ¥ 400, plus \200 every extra 30 minutes.
    For guests staying at the hotel it is \1,000 per night.

About Other Services

  • Q.

    What time is check in/out?

    A.

    Check in is from 15:00, while check out is at 11:00.

  • Q.

    Do you rent wheelchairs?

    A.

    Yes, we do. Please ask the front desk.
    However, please note that the available amount is limited.

  • Q.

    Is there internet connection at the hotel?

    A.

    There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
    Please select the wireless network (SSID) from each device you want to connect.
    Lobby: "roytonlobby"
    Guest Rooms: "ROYTON + floor number"

    Please note that:
    -We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
    -The service does not guarantee 100% internet availability.
    -Depending on your equipment and location, it may be difficult to connect.
    -Connection speed might slow down due to unforeseen circumstances.
    -We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
    -It is costumers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
    -For security reasons we cannot answer questions concerning our system.
    -We do not rent out equipment such as Wi-Fi routers etc.

  • Q.

    Can I receive packages at the hotel?

    A.

    You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group travel, its name.

    Example:
    Royton Sapporo
    Daiwa Tarou – 2019/04/01
    (XTravel n.00000)

    If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

  • Q.

    Can I store my luggage at the hotel before and after my stay?

    A.

    We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

  • Q.

    Can I purchase medicines at the hotel?

    A.

    As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
    We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Contact us

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