FAQ

Room-wear (yukata) is prepared next to the elevators on every guest room floor.
Please pick the size that fits you the most.
XL: 180cm~; L: 168 ~ 180cm; M: 156cm ~ 168 cm; S: 144cm ~ 156cm
Children size: 110cm ~ 130cm; 90cm ~ 110cm

Check-in is at 15:00 and check out is at 11:00.
Please note that it may change according to your stay plan.

There is one wheelchair user friendly room (2 people capacity) and 2 barrier free toilets in the building. As we only have one room designed for wheelchairs, please contact us in advance.
We also rent wheelchairs at the front desk.

Yes, we have various items. However, since the number is limited, please tell us about your needs in advance.
We rent diaper bins, strollers, air purifiers, humidifiers, auxiliary toilet seat, step stool for kids, kettle for baby food, baby bottle set, bumbo, baby soap.

Unfortunately, we do not offer room service. Meals are served in restaurant venues only.
However, upon paying a fee, a private room can be arranged in the banquet halls.

We are sorry to inform you that we do not accommodate pets. However, assisting dogs are admitted, please inform us in advance.
We recommend “Dog Friend Melody” pet hotel, it is about 7 minutes by car from the hotel.

The size of tatami varies depending on the area, however, a standard tatami size usually corresponds to about 1.6㎡.

Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 10:00 (last entry 9:30).

For breakfast and dinner, you can find baby food (bottled) in the buffet venue.
Rice porridge is also available.

Please refer to the following link.

It is frequent for snow to accumulate on the road from December to March, therefore, we recommend to use stud less tires or prepare chains in case of normal tires.

We provide a pickup service from Nasu Shihobara Station to the hotel.
Please note that reservation in advance (till 18:00 of the previous day) is needed.
Departures from Nasu Shihobara Station: 10:40; 12:35; 14:35; 15:50.
Please be at the rotary in front of West Exit before departure time.

The closest station to the hotel is Nasu Shiobara Station, you can reach it by shinkansen (bullet train) in about 70 minutes from Tokyo Station. From there, you can use our shuttle bus service.

There is a laundry room on 1st floor, next to the bath house. There are 3 washing machines and 4 dryers.

Detergent can be purchased at the shopping area.
Please note that the machines accept \100 coins only. Feel free to come to the front desk if you need change.

We have a gender-separated public bath. It is free for guests staying at the hotel.

Opening hours: 6:00~10:00 / 15:00~24:00

There is an outdoor pool. However, it is open during the summer period only (late July ~ end of August).
Entry is free for hotel guests. Prices for customers not staying at the hotel: adults \926; elementary school students \463.

Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.

There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “RHnasu” on your device.
Please note that:
-We are unable to provide support regarding connecting your devices to the internet, in case of facing any troubles please refer to your device’s manual or support system.
-The service does not guarantee 100% internet availability.
-Depending on your equipment and location, it may be difficult to connect.
-Connection speed might slow down due to unforeseen circumstances.
-We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
-It is the responsibility of the customer to keep the connection secure. The hotel takes no responsibility for security issues such as viruses, leak of information etc.
-For security reasons we cannot answer questions concerning our system.
-We do not rent out equipment such as Wi-Fi routers etc.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group travel, its name.

If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.