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Available date

Basically, it is possible to book up to 186 days ahead from today.

Depending on your accommodation plan, the reservation period will be different.

If vacancy is full, reservations are not possible even during reservable period.

As for booking with a contract corporation, the reservation period is different depending on the timing of contract renewal etc.

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FAQ

About Guest Rooms

  • Q.

    Are there baby cribs available?

    A.

    We are sorry to inform you that we do not provide baby cribs. However, you can have an extra bed upon paying a fee or consider sharing the bed with your baby, as the beds are semi-double size and can be placed against the wall.

  • Q.

    How big is one tatami?

    A.

    The size of tatami varies depending on the area, however, a standard tatami size usually corresponds to about 1.6㎡.

About Facility

  • Q.

    From what time is the bathhouse open?

    A.

    The bathhouse (including the outdoors part) is open from 15:00 to 24:00; the sauna is open from 15:00 to 23:00. In the morning, in order for our guests to enjoy the sunrise, the bath complex opens at 5:00 and closes at 9:00.
    The view from the open-air bath on the Hashiguiwa cliffs and the surrounding sea is magnificent, make sure not to miss it!

  • Q.

    Our Tattoo Policy

    A.

    Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

    We sell tattoo cover seals at the front desk.

  • Q.

    Is there a tennis court?

    A.

    Although there is no tennis court within the hotel, there is an adjacent municipal sports facility called “Sannantan Land.” There you can find tennis courts, baseball fields, multipurpose grounds and a heated pool.

  • Q.

    Is there a beach in front of the hotel?

    A.

    As the hotel is located on a hill, 38 meters above sea level, it takes 5 minutes by car to the nearest beach.

About Restaurants

  • Q.

    Do I need to make a reservation at the restaurants?

    A.

    During crowded times such as weekends and holidays, we may pre-set dinner times. An advanced reservation is suggested, but as long as there are seats available, we will accommodate guests without reservation as well.

  • Q.

    How is breakfast like?

    A.

    Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 09:30 (last entry 9:00).
    Reservation in advance is not needed.

  • Q.

    About allergies

    A.

    Please refer to the following link.

About Other Services

  • Q.

    Is there a shuttle service?

    A.

    We operate a free shuttle bus between Kushimoto Station and the hotel.
    Please check the access page for the schedule.
    Please note that departures from the hotel at 9:00 and 10:00 will not be operated without prior reservation.

  • Q.

    Is it possible to arrange a car rental?

    A.

    There is a Toyota rent-a-car in the vicinity. They can come and pick guests up.
    For details, please contact us or the Toyota Car Rental Nanki Kushimoto Branch (+81-0735-62-0739).

    ※We cannot guarantee English speaking customer service on the phone.

  • Q.

    Is there internet connection at the hotel?

    A.

    There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
    Please select the wireless network (SSID) called “kushimotohotel” on your device.
    Please note that:
    - We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
    - The service does not guarantee 100% internet availability.
    - Depending on your equipment and location, it may be difficult to connect.
    - Connection speed might slow down due to unforeseen circumstances.
    - We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
    - It is the customers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
    - For security reasons, we cannot answer questions concerning our system.
    - We do not rent out equipment such as Wi-Fi routers etc.

  • Q.

    Can I receive packages at the hotel?

    A.

    You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, the group's name.

    Example:
    Hotel & Resorts WAKAYAMA-KUSHIMOTO
    Daiwa Tarou – 2019/04/01
    ( XTravel n.00000)

    If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

  • Q.

    Can I store my luggage at the hotel before and after my stay?

    A.

    We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

  • Q.

    Can I purchase medicines at the hotel?

    A.

    As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
    We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Contact us

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