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Available date

Basically, it is possible to book up to 186 days ahead from today.

Depending on your accommodation plan, the reservation period will be different.

If vacancy is full, reservations are not possible even during reservable period.

As for booking with a contract corporation, the reservation period is different depending on the timing of contract renewal etc.

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FAQ

About Guest Rooms

  • Q.

    Are there baby cribs?

    A.

    Yes, it is possible to rent a baby crib for \1,100 per night (tax included). As the available number is limited, please reserve in advance.

  • Q.

    Are there non-smoking rooms?

    A.

    Yes, our hotel currently offers 10 floors comprised of non-smoking rooms only. Please tell us your preference when making a reservation.

  • Q.

    Is there room service?

    A.

    We apologize for the inconvenience, but we do not offer room service.

About Facilities in the Hotel

  • Q.

    Do you have a bathhouse?

    A.

    We do not have a public bath area in the hotel.

  • Q.

    Is there a souvenir shop?

    A.

    We are sorry to inform that the Shopping Plaza is closed for the time being as of June 1, 2023.

About Restaurants

  • Q.

    How is breakfast like?

    A.

    Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 09:30.
    It is open to guests not staying at the hotel too.

  • Q.

    About allergies

    A.

    Please refer to the following link.

About Access

  • Q.

    How do I get to the hotel?

    A.

    From JR Sapporo Station
    • About 5 minutes by car

    • About 20 minutes on foot

    By Subway
    • About 3 minutes on foot from Tozai Line "Nishi-Jūitchōme" Station

    From New Chitose Airport
    • About 60 minutes by car (taxi) ... About ¥ 13,000

    • About 90 minutes by New Chitose Airport connection bus ... ¥ 1,100

    • About 37 minutes by JR Airport Liner (to JR Sapporo station) ... ¥ 1,150

    • About 60 minutes by JR regular train (to JR Sapporo station) ... ¥ 1,150

    All prices are tax-inclusive.

    Hotel → Susukino
    • About 5 minutes by car

    The time may vary depending on the weather. In addition, the fee may be subject to change, so please check with each transportation agency.

  • Q.

    Do you have a parking lot?

    A.

    Our parking lot offers 220 units.
    The first hour is ¥ 600, plus \300 every extra 30 minutes.
    For guests staying at the hotel it costs \1,500 per night.

About Other Services

  • Q.

    What time is check-in/out?

    A.

    Check-in is from 15:00, while check out is at 11:00.

  • Q.

    Can I rent wheelchairs?

    A.

    You can. Please ask the front desk.
    However, please note that the available amount is limited.

  • Q.

    Is there internet connection at the hotel?

    A.

    There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
    Please select the wireless network (SSID) from each device you want to connect.
    Lobby: "roytonlobby"
    Guest Rooms: "ROYTON + floor number"

    Please note that:
    -We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
    -The service does not guarantee 100% internet availability.
    -Depending on your equipment and location, it may be difficult to connect.
    -Connection speed might slow down due to unforeseen circumstances.
    -We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
    -It is the customers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
    -For security reasons, we cannot answer questions concerning our system.
    -We do not rent out equipment such as Wi-Fi routers etc.

  • Q.

    Can I receive packages at the hotel?

    A.

    You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, the group's name.

    Example:
    Royton Sapporo
    Daiwa Tarou – 2019/04/01
    (XTravel n.00000)

  • Q.

    Can I store my luggage at the hotel before and after my stay?

    A.

    We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

  • Q.

    Can I purchase medicines at the hotel?

    A.

    As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
    We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Contact us

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