FAQ

Unfortunately, we do not provide room service. Meals are available at the restaurant area only.

We cannot provide guests with baby cribs. However, an extra bed can be set up if needed (upon paying a fee). Alternatively, as our beds are semi-double size, it is also possible to share it with your child.

Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 10:00 (last entry 9:30).

Please refer to the following link.

There are 3 golf courses nearby.
We can also make a reservation for you through the hotel, so please do not hesitate to contact us.

Miyazu Country Club 50 minutes by car
Maizuru Country Club 70 minutes by car
Fukuchiyama Country Club 70 minutes by car

Swiss Village Ski Resort is about 90 minutes by car, where snowboarding is also possible.

You can fish in the ocean, which is located about 10 minutes away by car from the hotel.

The bus departs from Miyazu Station 4 times a day: 8:35; 14:30; 15:30; 17:30.
The departure from the hotel to Miyazu Station is at 8:20, 14:00, 15:10 and 17:00.

American Express, Million Card, Diners Club, Jacks, UFJ, KC Card, UC, Master Card, Visa, JCB, Japan Shinpan, Saison, DC, OMC, Check & Check, CUP.

There may be different causes for the reservation not to go through. If you come upon any trouble please note that another way to book a room may be sending us the following information: desired dates (and plan you want to use), number of people, desired room type, your name, address (with postal code) and phone number.
We will contact you as soon as possible.

There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “MiyazuRH” on your device.
Please note that:
- We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
- The service does not guarantee 100% internet availability.
- Depending on your equipment and location, it may be difficult to connect.
- Connection speed might slow down due to unforeseen circumstances.
- We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
- It is the customers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
- For security reasons, we cannot answer questions concerning our system.
- We do not rent out equipment such as Wi-Fi routers etc.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, the group's name.

If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.