FAQ

You can see the ocean from almost every room, but it is hard to see it from rooms on the 4th floor. Please request a room with a view at the time of booking and we will try to accommodate your request.

Guide dogs and assisting dogs are accepted, but we do not accommodate other pets. There is a pet hotel nearby.

Our non-smoking rooms are: “Relax Suite”, “Ryukyu Suite”, “Aroma Fragrance” and “Japanese Style” room. Most of the “Relax” rooms are non-smoking as well.
Other types of rooms have non-smoking options as well, however, since there are only a few we cannot guarantee their availability.

There is an open-air bath and a sauna for both men and women. It is free for guests staying at the hotel.

Opening hours: 6:00~11:00 / 15:00~24:00

There is an outdoor pool and the hotel guests can use it for free.

Pool’s diameter: 28m; depth: 125cm
Kids Pool’s diameter: 9m; depth: 45cm

Opening Period: April 1st ~ October 31st
Opening Hours: 9:00~18:00

You can rent beach towels for 200\ each (tax included)

There are two wheelchair-accessible “Universal Rooms” that were renovated in July 2006 (1 room can host up to 2 people).
The bathroom has a sliding door that makes the toilet accessible on a wheelchair.

You can also rent wheelchairs at the hotel for free, but please make a reservation in advance as we only have 5 of them.

Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.

Although a reservation is not necessary, as the restaurant may be crowded at some times, we suggest you to book in advance.

Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 06:30 to 10:00 (last entry 9:30).

Please refer to the following link.

Free of charge:
Baby car, bed guards, baby bed, supplementary toilet seat, trash can for diapers, humidifier, air purifier, wheelchair, iron and ironing board, trouser press, thermometer, nail clipper, transformer, ice cushion, sewing set.

Upon paying a fee: table tennis, bicycle rental, life belt (for outdoor activities & beach).

Body Soap, shampoo, hair conditioner, room wear, slippers, bath towels, toothbrush, cotton swab, razor, teabags.
In the room, you will also find a hairdryer, electric kettle, a refrigerator and a TV.
Feel free to use slippers to go to the bathhouse as well.

Gentlemen’s Bath: body soap, shampoo, hair conditioner, child chair, nursing chair;

In the dressing room: diaper change sheet, coldwater, cotton swab, scale, hairdryer, hairbrush, razor, shaving cream, lotion, scale.

Ladies’ Bath: body soap, shampoo, hair conditioner, child chair, nursing chair;

In the dressing room: diaper change sheet, coldwater, cotton swab, scale, hairdryer, hairbrush, shower cap, makeup remover, toner, lotion.

From the airport, we recommend using the "Airport Limousine Bus".
If you ride the airport limousine bus bound for "B Area" and get off at "Royal Hotel Zanpamisaki" it takes approximately 1 hour and 30 minutes.

Please book and purchase tickets at the domestic terminal, "Airport Limousine Bus Information Center".
Please note that the schedule depends on the season.
Depending on the arrival time of your flight, you may not be able to catch the last bus.
We recommend checking the schedule in advance.
For detailed inquiries, please call +81-98-869-3301 "Airport Limousine Bus Information Center" in Naha Bus Terminal

There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
Please select the wireless network (SSID) called “ZANPAHOTEL” on your device.

Please note that:
-We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
-The service does not guarantee 100% internet availability.
-Depending on your equipment and location, it may be difficult to connect.
-Connection speed might slow down due to unforeseen circumstances.
-We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
-It is the customers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
-For security reasons, we cannot answer questions concerning our system.
-We do not rent out equipment such as Wi-Fi routers etc.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, your group's name.

If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.