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Available date

Basically, it is possible to book up to 186 days ahead from today.

Depending on your accommodation plan, the reservation period will be different.

If vacancy is full, reservations are not possible even during reservable period.

As for booking with a contract corporation, the reservation period is different depending on the timing of contract renewal etc.

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FAQ

About Guest Rooms

  • Q.

    Is it possible to have a baby cot in the room?

    A.

    Rental baby cots are available for a fee of 3,630 JPN per baby cot.
    As the number of cots is limited, we require a reservation in advance, so please contact us for details.

  • Q.

    How big is one tatami?

    A.

    The size of tatami varies depending on the area, however, a standard tatami size usually corresponds to about 1.6㎡.

About Restaurants

  • Q.

    How is breakfast like?

    A.

    Breakfast is served in a buffet style, which includes both Japanese and Western style dishes. It is served from 07:00 to 09:30 (last entry 9:00).

    Adults (13 years and above)

    3,025

    School-age children (6 to 12 years old)

    2,178

    Preschoolers (3 to 5 year old)

    1,815

    Infants and toddlers (below 3 years old)

    FREE

    The displayed prices include service charges (10%) and taxes (10%).

  • Q.

    Is reservation needed in advance to eat at the restaurants?

    A.

    You can book on the same day as well. However, as the restaurants may be crowded (especially during weekends and holidays), we recommend making a prior reservation.

  • Q.

    About allergies

    A.

    Please refer to the following link.

About Bridal

  • Q.

    I would like to take a tour of the venue, do I need to make a reservation?

    A.

    Since the venue may be in use, please contact us prior to your visit. We accept reservations by phone (from 11:00 to 18:00) as well as online. However, please understand that we cannot guarantee the availability of English speaking staff on the phone (+81 – 0940 – 62 – 1811).
    We also hold bridal fairs regularly, it is free to participate, please do not hesitate to ask us about the schedule.

  • Q.

    Is there any entertainment equipment that can be used during the wedding party?

    A.

    There are two wireless microphones and a wired one, CD and DVD players are also available. However, when bringing materials to be played, please make sure that media files are on a DVD-R, as for the moment, blu ray disks are not supported. If you want to play the DVD on multiple screens, please bring as many DVD as needed (one per screen) and make sure to write the title on each of them.
    You can check in advance at the venue if the DVD you have is compatible, from about 7 days before the wedding day.
    Please note that the hotel will not be responsible for the content of the videos and that depending on the circumstances some equipment may not be available.

  • Q.

    Can I have a small ceremony or a celebration dinner?

    A.

    We offer various plans according to your preferences and budget. We can arrange little private rooms as well and if you have any particular request, the staff will be happy to help you.
    There is a "Photobook only" plan as well.
    More information is available at the link below (Japanese only):

About Other Services

  • Q.

    Do you have a free pick up service?

    A.

    Free shuttle bus pick-up is available from Hakata Station and Togo station with the following timetable:

    From Hakata Station departures at 10:30; 13:30; 17:00
    From Togo Station departures at 11:25; 14:25; 17:55

    From the hotel to the station, departure times as follows:
    To Hakata Station at 9:00; 12:00; 15:30
    To Togo Station at 9:00; 12:00; 15:30

    Please make sure to reserve by 18:00 of the day before.

  • Q.

    Can I connect to the internet at the hotel?

    A.

    There is free Wi-Fi connection in the Lobby Area, the Rooms and the Restaurants.
    Please select the wireless network (SSID) called “genkairh” on your device.
    Please note that:
    -We are unable to provide support for the functioning of your device, please refer to your device’s manual or support system.
    -The service does not guarantee 100% internet availability.
    -Depending on your equipment and location, it may be difficult to connect.
    -Connection speed might slow down due to unforeseen circumstances.
    -We are not responsible for any damage or loss caused by unexpected suspension or malfunction of the service.
    -It is the customers’ responsibility to keep the connection secure. The hotel is not responsible for security issues such as viruses, leak of information etc.
    -For security reasons, we cannot answer questions concerning our system.
    -We do not rent out equipment such as Wi-Fi routers etc.

  • Q.

    Can I receive packages at the hotel?

    A.

    You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group trip, the name of the group.

    Example:
    Royal Hotel Munakata
    Daiwa Tarou – 2019/04/01
    (XTravel n.00000)

    If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

  • Q.

    Can I store my luggage at the hotel before and after my stay?

    A.

    We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

  • Q.

    Can I purchase medicines at the hotel?

    A.

    As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
    We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

  • Q.

    Our Tattoo Policy

    A.

    Guests with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

    We sell tattoo cover seals at the front desk.

Contact us

Please understand beforehand that it may take some time to reply.