In response to the global outbreak of coronavirus infection (COVID-19), Daiwa Royal Hotel has placed the highest priority on the safety and security of its guests and hotel staff. We have also strengthened various measures to prevent the spread of infection. In addition, we will continue to monitor the situation closely and make the necessary revisions in a timely manner in accordance with instructions and requests from the government, prefectural and other relevant organizations and the knowledge of experts involved in the prevention of new coronavirus infection.
■Requests to guests using our hotels
・Please refrain from coming to the hotel if you have a fever or are not feeling well.
・Please sanitize your hands with alcohol when you enter the hotel and use the hotel facilities, and wear a mask in the common areas of the hotel.
・If you are not feeling well during your stay, such as having a fever, please let our staff know. Please note that the use of facilities in the hotel may be restricted. In addition, if you have a fever of more than 37.5 degrees Celsius, a strong malaise or taste disorder, please consult a medical institution or a public health center.
・In order to ensure social distance from other guests, we may ask you to limit the number of guests at the front desk, restaurants/banquet rooms, conference rooms, large public baths, and shopping plazas.
■Initiatives for employees
・In consideration of the safety and security of our hotel staff, we will wear masks and face guards when necessary
and keep a certain distance between us and our guests.
・All hotel staff are required to wash their hands for 30 seconds, gargle and sanitize their hands in accordance with
internal hygiene regulations.
・The hotel staff conducts health checks and temperature checks before coming to work. Those who are not
feeling well will be suspended from working and instructed to visit a medical institution.
■Ensuring the safety of the building
・We regularly sanitize areas in the building where customers and employees are likely to have frequent contact with their hands (doorknobs, handrails, etc.).
・For check-in and check-out, the front desk may restrict the number of guests in order to ensure social distance.
・We will set up an acrylic board at the front desk to serve you.
・Baggage up and down will not be available for the time being.
・Room keys and room cards will be sanitized at the front desk at any time.
・When the elevators are crowded, we may limit the number of people using the elevators.
・Rooms will be cleaned with a sanitizer. We sanitize particularly the parts that are in contact with your hands
(doorknobs, drawer and refrigerator handles, remote controls, switches, toilet seats, etc.) with alcohol.
・We will put transparent vinyl films in front of the cash register in the shopping plaza and ensure social distance.
・Please note that the number of people using the large public baths may be limited and the sauna may be closed
during times of congestion.
■Initiatives for restaurant
・All customers are asked to sanitize their hands with alcohol when entering the restaurant.
・For buffet-style meals, tongs are changed regularly to prevent contamination.
・We may change the way food is served for guests who booked buffet style as follows:
Cafeteria system, individual meals, etc.
・Plates, glasses and trays will be thoroughly cleaned and sanitized.
■Other initiatives
・The hotel will refrain from hosting events for the time being.
・Hotel closures and the following facilities are subject to suspension or changes in hours of operation without
notice:
Restaurant, large baths, etc.
Please note that some services may vary depending on the hotel. For more information, please refer to the "Important Notices" section of the hotel's website. In the event of any changes in the situation, we will announce such changes on our website as they become available.