FAQ

Booking is possible up to 186 days ahead. However, please note that it may differ depending on the hotel and available plans.

To change or cancel your reservation please click on the “Booking” button in the upper right part of the page and select “Manage my reservation”.

For “room only” bookings cancellation is free until 2 days before the stay. Starting the day before a 20% fee will be charged. It will be 80% if you cancel on the same day before check-in time and 100% for no-shows.
For bookings with breakfast, cancellation is free until 4 days before the stay. Starting 3 days before a 20% fee will be charged. It will be 50% if you cancel on the same day or in case of no-shows.

Accepted credit cards are: JCB, VISA, DC, NICOS, UFJ, OMC, UC, Diners, Saison, MasterCard and American Express.
Please note that there may be exceptions depending on your bank.

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Please check the operating system of your computer, smartphone or tablet.
Recommended systems:
OS Computer Microsoft Windows 7 or later
MacOS 10.12 or later
Smartphone iOs 11.1 or later
Android 6 or later
Browser Edge latest edition
Firefox latest version
Google Chrome latest version
Safari 10
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As regulated by Article 24 of the Pharmaceutical Law, the hotel cannot provide medicines to our customers.
We apologize for the inconvenience and appreciate your cooperation. Please purchase necessary medicines before travelling.

You can have a package sent to the hotel some days before your arrival or during your stay and we will receive it for you. Please make sure to write the hotel's name, the name you used to make your reservation, your arrival date (yyyy/mm/dd format) and in case you are part of a group travel, its name.

If you want to send a package from the hotel, you can do that at the shopping plaza on first floor, where we also sell boxes. Please talk to the counter staff after having prepared the box and filled in the appropriate documentation.

We can keep your luggage on the day of your arrival before check-in time and on the day of your departure after check-out time.

Upon requesting it at least 5 days before, we can provide food free of the 7 major allergen ingredients: eggs, milk, peanuts, shrimp, crab, wheat and buckwheat. However, we do not provide food without the 20 other allergen: abalone, squid, salmon roe, salmon, mackerel, beef, pork, chicken, oranges, apples, banana, kiwi fruit, peaches, soybean, sesame, cashew nuts, walnut, yam, matsutake mushrooms and gelatin.
Moreover, we ask you to understand that as we do not use different utensils in the kitchen, it is impossible to ensure you that the food provided did not come in contact with the above mentioned 7 major allergens.
You are free to bring safe food (ready-made, froze, etc.) to eat during your stay and eat it at the same table as your trip companions, we will assist you by storing and heating it up for you. Please mention it at the time of reservation and during check-in.

Patrons with tattoos who wish to use the public bath facilities are required to use a tattoo cover seal for the duration of their public bath usage.
In Japan, it is common practice to refuse the entry of tattooed patrons to public bath facilities, and our hotel chain used to follow this practice as well.
However, in contemporary Japan, the number of young people with fashion-tattoos is growing and we also experience an influx of overseas customers with tattoos expressing their desire to try the hot spring facilities in our hotels.
In response to these requests from individuals with tattoos, we decided to allow entry to the public bath facility under the following term: the tattoo can be covered with no more than two 8cm x 10cm tattoo cover seals.

We sell tattoo cover seals at the front desk.